Identity theft is a very ugly nightmare for any of its
victims. But there are many different details and steps to take
up to recover.
The first step is to report the crime to all police and
sheriff's departments with jurisdiction in your case
immediately. Give them as much documented evidence as possible.
Get a copy of your police report. Keep the phone number of your
fraud investigator handy and give it to creditors and others
who require verification of your case. Credit card companies,
your bank, and the insurance company may require you to show
the report in order to verify the crime. Some police
departments have been known to refuse to write reports on such
crimes. Be persistent! The Secret Service has
jurisdiction over financial fraud cases, but it usually does
not investigate individual cases unless the dollar amount is
high or you are one of many victims of a fraud ring. To
interest the Secret Service in your case, you may want to ask
the fraud department of the credit card companies and/or banks,
as well as the police investigator, to notify the particular
Secret Service agent they work with. Notify the Postal
Inspector if you suspect mail theft. Theft of mail is a federal
crime and is a felony.

The next step is to immediately call the fraud units of the
credit reporting companies. Report the theft of your credit
cards or numbers. Ask that your account be flagged. Also, add a
victim's statement to your report, up to hundred or so words.
Be sure to ask how long the fraud alert will be posted on your
account, and how you can extend it if necessary. The
nearest office of the Consumer Credit Counseling Service might
be able to give you advice on removing fraudulent claims from
your credit report.
Then immediately contact all your credit card issuers-- by
phone and in writing. Get replacement cards with new account
numbers. Ask that the old accounts be processed because when
this statement is reported to the credit bureaus, it can be
interpreted as blaming you for the loss. Follow up in writing.
This protects you in case of a dispute with the credit card
issuer. Carefully monitor your mail and credit card bills for
evidence of new fraudulent activity.
You may be asked by banks and credit
grantors to fill out and notarize fraud affidavits, which
could become costly. The law does not require that a
notarized affidavit be provided to creditors. A written
statement and supporting documentation should be enough
(unless the creditor offers to pay for the notary.) Overly
burdensome requirements by creditors should be reported to
federal government authorities. For help in determining
which agency to contact, call the Privacy Rights
Clearinghouse.
You will need to notify your bank(s) of the theft. Cancel
your checking and savings accounts and obtain new account
numbers. Ask the bank to issue you a secret password that must
be used in every transaction. Put stop payments on any
outstanding checks that you are unsure of. Give the bank
a secret password for your account (not your mother's maiden
name). If you have had checks stolen or bank accounts set up
fraudulently, report it to Tele Check, National Processing
Company (NPC) or Equifax. If you use an ATM card for
banking services, get a new card, account number and password.
Do not use your old password. When creating a password, avoid
such commonly used numbers as the last four digits of your
Social Security number and your birth date.
Notify the local Postal Inspector if you suspect an identity
thief has filed a change of your address with the post office
or has used the mail to commit credit or bank fraud. Find
out where fraudulent credit cards were sent. Notify the local
Postmaster for that address to forward all mail in your name to
your own address. You may also need to talk with the mail
carrier.
If there is fraudulent use of your Social Security number, call
the Social Security Administration. You may want to have your
Social Security number changed if your number has become
associated with bad checks and credit. But the Social Security
Administration will only change it if you fit their fraud
victim criteria. You must be sure to notify all credit grantors
and credit reporting bureaus of your new Social Security
Number. Also order a copy of your Earnings and Benefits
Statement and check it for accuracy. If you have a passport,
notify the passport office in writing to be on the lookout for
anyone ordering a new passport fraudulently.
Sometimes victims of identity theft are wrongfully accused
of crimes committed by the imposter. If a civil judgment has
been entered in your name for actions taken by your imposter,
contact the court where the judgment was entered and report
that you are a victim of identity theft. If you are wrongfully
prosecuted for criminal charges, contact the state Department
of Justice and the FBI. Ask for help in clearing your
name.
You will also need to call your telephone, electrical, gas
and water utilities. Alert them to the possibility that someone
may attempt to open new service using your identification. Also
contact your long distance company. You may need to cancel your
long distance calling card if it has been stolen or if the
account number has been accessed by some one else. When opening
a new one, provide a password which must be used any time the
account is changed.
You may need to change your driver's license number if someone
is using yours as identification on bad checks. Call the state
office of the Department of Motor Vehicles (DMV) to see if
another license was issued in your name. Put a fraud alert on
your license. Go to your local DMV to request a new number.
Also, fill out the DMV's complaint form to begin the fraud
investigation process. Send supporting documents with the
completed form to the nearest DMV investigation
office.
Consider seeking legal counsel, especially if you have
difficulty clearing up your credit history, or your case is
complex and involves a lot of money. Or for determining legal
action to take against creditors and/or credit bureaus if they
are not cooperative in removing fraudulent entries from your
credit report or if negligence is a factor. Call the local Bar
Association to find an attorney who specializes in consumer law
and the Fair Credit Reporting Act. An attorney can help you
recover from the fraud and determine whether your rights under
various credits, banking, Social Security and other laws have
been violated.
Victims of identity theft often report they feel they are
somehow to blame. They can also feel violated, even powerless,
due to the fact that few, if any, of the authorities who have
been notified of the crime step forward to help the victim.
Discuss your situation with a friend or counselor.
Psychological counseling may help you deal with the stress and
anxiety commonly experienced by victims. Know that you are not
alone. Contact the Privacy Rights Clearinghouse for information
on how to network with other victims.
Write to your state and federal legislators. Demand stronger
privacy protection and fraud assistance by creditors and credit
bureaus. Contact Privacy Rights Clearinghouse for information
on any pending state or federal legislation.
Finally, do not pay any bill or portion of a bill which is a
result of identity theft. Do not cover any checks which were
written and/or cashed fraudulently. Your credit rating should
not be permanently affected, and no legal action should be
taken against you. If any merchant, financial institution or
collection agency suggests otherwise, simply restate your
willingness to cooperate, but don\t allow you to be coerced
into paying fraudulent bills.
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